Cyber-security is a growing concern for most modern businesses and industries. Regardless of their size or service, a company which utilizes the internet or other data infrastructure must take into the account the risks which are involved with it.
There are a variety of measures to employ when disaster strikes. Even with the best security models and anti-virus software, it’s possible for intrusions and security threats. Therefore, it’s important to respond to them in an appropriate way, allowing your business to consolidate possible damage and prevent future threats. Here are four considerations when responding to cyber threats.
Finish All Sales Actions
There’s a lot which goes into properly responding to a cyber-attack. If your business works through online sales, transparency about the subject will go a long way, as it’s needed to maintain customer confidence. However, it’s also important to finish out all orders or services handled online before disruption occurs. This clears the air and keeps your base lacking in frustration about the problem.
Identify and Announce the Problem
As mentioned, transparency is crucial. Your business should prioritize discovering the source of the problem and divulging this information to your consumer base.
This is because understanding the sources lets you understand the severity – as well as customers. Was credit card information stolen? Purchase history? Company records? Whatever it is, make it a point to understand how it affects the consumer first. Obviously, your business has suffered a blow, and maintaining trust in your organization can be difficult with constant cyber threats unless action is taken.
Halt Services
“Pulling the plug” is necessary to prevent any future intrusions during time of recovery. This means shutting off network connections, servers, or another other cyber infrastructure to allow the workforce to recuperate.
After such, your business should focus on recovering lost information and combing through the breach areas of said cyber-attack. From there, updating security information like passwords and network access accounts is necessary.
Outreach
Once your company has made the necessary fixes to the security problems and corrected the error, reaching out to the consumer base is important.
Some damage is occasionally inevitable, whether financial or from lost business. However, additional scrutiny and proactivity in response to a cyber-attack are fundamentals to restoring confidence and service.
Ultimately, look over how the breach occurred, what was damaged, or compromised, then engineer solutions around that. Depending on how proactively your organization handles the problem, loss can be mitigated to a minimal amount.
Fighting off cyber threats is about care and scrutiny. Without a detailed response plan or ways to prevent it, companies can suffer numerous problems down the line. Stratosphere Networks develops comprehensive security plans to give businesses a strong line of defense. Give us a call at (877)399-2999 or send us an email to hear from one of our security professionals about what your business needs to succeed. Don’t be caught unprepared.
